BOOKING INFORMATION


BOOKING ONLINE

Booking Online is quicker and easier. There are no booking fees.

All major credit and debit cards accepted.

Please remember to bring your credit card and proof of any concession claimed, and that latecomers cannot be admitted.

The Box Office is located in the Finborough Arms pub, directly to the right of the main entrance door as you enter.

The Box Office opens for ticket collection from one hour before each performance, and for advance bookings in person once the performance has begun.

Our box office system is powered by Spektrix, a trusted box office provider used by over 300 UK arts organisations, so you can be sure your credit card details will be safe online.

To view all productions currently booking, please click here

BOOKING BY PHONE

Telephone bookings line run by Cambridge Live Tickets: 01223 357851.

There is no charge to call but there will be a 5% booking fee added to your order processed by phone.

Please remember that booking online is strongly recommended and is quicker, easier and there are no booking fees online.

The Cambridge Live telephone bookings line is now open from 10.00am to 6.00pm Monday to Saturday. All major credit cards accepted.

Please bear in mind that there may be longer waits at busy times.

Please remember to bring your credit card and proof of any concession claimed, and that latecomers cannot be admitted.

The Box Office is located in the Finborough Arms pub, directly to the right of the main entrance door as you enter.

The Box Office opens for ticket collection from one hour before each performance, and for advance bookings in person once the performance has begun.

BOOKING BY POST

Please give your name, the date you'd like to book for, the number of tickets you require and daytime and evening telephone numbers or email, and enclose a cheque made payable to the 'Finborough Theatre', and send it to Box Office, Finborough Theatre, 118 Finborough Road, London SW10 9ED. If you would like your tickets returned to you, please enclose a SAE, otherwise your tickets will be held for collection on the day. Please bring proof of any concession claimed, and that latecomers cannot be admitted. The Box Office opens for ticket collection one hour before the performance.

BOOKING IN PERSON

The Box Office is open in the bar for personal bookings for the entire length of all performances i.e. from five minutes after the start of each performance until the end of each performance. Please note that we cannot take advance bookings in person from one hour prior to the start of performances.

GROUP BOOKINGS

We offer a special Group Bookings offer of 1 free ticket in every 10 (buy 9 and receive 1 free).

If paying by credit card
Group bookings of up to 25 tickets can be made online here.
For bookings above that number, please call Ticketweb on:

Groups: 0844 844 2121
groups@ticketmaster.co.uk
Education: 0844 248 5176
education@ticketmaster.co.uk
(Calls will cost 7ppm plus your network access charge).

If paying by cheque
Please email admin@finboroughtheatre.co.uk or call 020 7244 7439.

DISABLED ACCESS

There is full access to the main bar and an accessible toilet.

There are 23 steps to the theatre (including a turn in the stairs) with a handrail on the left-hand side.

On request, we can arrange a touch guide to the set and props, or prepare audio and large print versions of programmes and this brochure.

Guide and hearing dogs are welcome in the auditorium. 

All seats are unreserved, and are in bench seating format, but the doors open to the auditorium 30 minutes before each performance, so if you are there then, you can choose your seat to suit your particular requirements.

We sometimes offer STAGETEXT captioned performances. Please see the webapge for the production to see if captioned performances are available, usually on the Saturday matinee of the third week of each main four week run. Captioning converts the spoken word into text that provides people with hearing loss with access to live performance. In captioning, the words appear on a screen at the same time as they are sung or spoken. Captions also include sound effects and offstage noises. For more information visit www.stagetext.org

Please call 020 7244 7439 or email us on admin@finboroughtheatre.co.uk and we will do everything possible to accommodate you.

 

RESERVED SEATS

All seats are unreserved. Except at previews, the auditorium always opens 30 minutes before each performance. If you require a particular seat or need to sit by other members of your party, please arrive in plenty of time to choose your seats.

CONCESSIONS

Pre-bookable concessions are available for the following groups:
Children aged 16 and under
Students in full-time education
Jobseeker's Allowance and low income benefits claimants
Disability Benefit claimants
Senior Citizens aged 60+
and
Equity, BECTU, MU and other entertainment union members in full benefit on Sunday matinees only.

We regret that if you are unable to provide appropriate identification, or if your identification is out-of-date, the full ticket price will be charged. Concessions are intended to help those who could not otherwise afford to come to the theatre - if you can afford to pay the full price, please do! 

If you are on a low wage, but don't qualify for a concession, the Tuesday evening performance is always at a low price. There are no concessions on Friday and Saturday evenings.

We also offer low price tickets for under 30s for the first week of a main show run, and for residents of the Royal Borough of Kensington and Chelsea on the first Saturday evening of each main run. Both of these offers must be booked online.

 

LATECOMERS

Please note that LATECOMERS CANNOT BE ADMITTED.

The Finborough Theatre is an intimate theatre with unreserved seating and we strongly recommend that you arrive in plenty of time for the performance.

We regret that there is no admittance or re-admittance to the auditorium whilst the performance is in progress.

Latecomers may be seated in the interval (if there is one), but are respectfully asked to allow other patrons to take their seats first.

TICKET EXCHANGES AND REFUNDS

For information on ticket exchanges and refunds, please click here

SOLD OUT PERFORMANCES AND RETURNS

Please read our Returns Policy here

FOOD AND DRINK

You are very welcome to take drinks into the theatre in a plastic glass as long as they have been purchased from the pub below us.

Please do not eat food in the theatre.

The pub offers traditional British pub snacks and wood fired pizzas.

CLOAKROOM

At your own risk, we are very happy to look after your belongings during the performance.

CONDITIONS OF SALE

1. Tickets cannot be exchanged or refunded once purchased.
2. There is no admittance or re-admittance to the auditorium whilst the performance is in progress.

The Management reserves the right to:
3. Refuse admission of the ticket holder to the premises.
4. Request the ticket holder to leave the premises and to take any appropriate measure to enforce such a request.
5. Make any change necessary in the performance, owing to any unavoidable cause.
6. Cancel or abandon the performance for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than, at the Management's discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.
7. On rare occasions, the performance may be filmed or recorded. Buying a ticket affirms your consent to the recording of yourself as a member of the audience. 
8. We cannot accept responsibility if any of your personal property is lost or damaged while at the theatre. 
9. The unauthorised use of a camera, video camera or any other sort of recording equipment is strictly forbidden.
10. Reselling your ticket for profit or commercial gain makes it void.

UNDERSTUDIES

There are no understudies at the Finborough Theatre. Should a performance be cancelled, patrons will either be offered a refund on the purchase price of their tickets or the opportunity to book for an alternative performance of the same production.

THEATRE TOKENS

We accept Theatre Tokens. You can book using Theatre Tokens by post, in person or online.

If you wish to book online and use a Theatre Token, please book online in the normal way and pay on your credit or debit card, bring the Theatre Token along to the Box Office and we will then refund your credit card booking.

Please email us in advance at admin@finboroughtheatre.co.uk to let us know that you'll be bringing along Theatre Tokens.

HELP AND COMPLAINTS

All the information you need for a visit to the Finborough Theatre should be in this website, but if you have any other requests - or any comments about Ticketweb's Box Office services - please do email us on admin@finboroughtheatre.co.uk

(If you are emailing about Returns for sold out shows, returning tickets or ticket exchanges, please click here and read this page first.)